Privacy Policy

1. Who We Are

2. What Information We Collect

The type of information we collect depends on how you interact with us.

2.1 Information You Share With Us

When you use our website or services, you may provide:

• Contact details – Name, email address, phone number, city
• Profile details – Education, work experience, current role, industry, career goals
• Course-related data – Programs you are interested in or enrolled for
• Assignments & learning activity – Quiz submissions, projects, feedback, chats with trainers or mentors
• Support & communication – Messages you send via email, WhatsApp, forms, or chat

2.2 Payment Information

When you pay for a course:

• We may collect your name, email, phone number, and basic billing information needed to confirm your order.
• We do NOT store your full card/UPI/bank details. All sensitive payment data is handled securely by third-party payment gateways.

2.3 Automatically Collected Data

When you visit our website, certain information is collected automatically, such as:

• IP address
• Browser type and device type
• Pages visited, time spent, clicks and navigation
• Referring website or ad (if any)

This is generally collected using cookies and analytics tools (explained in Section 6).

2.4 Data From Third-Party Platforms

If you log in or interact using platforms like Google, Facebook, LinkedIn, etc., we may receive information like:

• Name
• Email address
• Profile picture
• Public profile information (depending on permissions you grant)

3. Why We Collect Your Data (How We Use It)

We use your information for purposes such as:

• To create and manage your learner account
• To help you enrol in courses and access learning content
• To enable live classes, doubt sessions, and mentorship
• To send you important updates about batches, schedules, exams, tasks, or platform changes
• To provide support when you contact us
• To understand your background and suggest suitable courses or career paths
• To improve our website, services, content, and learner experience
• To send relevant offers, course information, and marketing communication (you can opt out anytime)
• To prevent fraud or misuse and to keep our platform safe
• To comply with legal or regulatory requirements, if applicable

4. Legal Basis for Using Your Data

Depending on your location and applicable law, we process your data based on:

• Your consent – e.g., when you fill a form or subscribe to updates
• Contractual necessity – e.g., to deliver a course you have enrolled in
• Legitimate interests – e.g., improving services, preventing abuse, sending relevant communication
• Compliance with law – if disclosure is required by authorities

5. How Long We Keep Your Data

We keep your information only for as long as it is reasonably needed for:

• Providing and improving our services
• Keeping academic and transaction records
• Handling complaints, queries, or legal obligations

If you request deletion of your account or data (see Section 9), we will remove or anonymise it, unless we are required to keep certain information for legal, accounting, or security purposes.

6. Cookies, Analytics & Online Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how users use our website
• Improve performance and user experience
• Show relevant promotions or ads (where applicable)

Cookies may be set by:

• Trust2Switch directly
• Third-party tools such as analytics, marketing, or chat tools

You can control cookies from your browser settings. If you disable cookies, some features of our website may not work properly.

We may also use tools like Google Analytics, Meta (Facebook) tools, or similar to understand visitor behaviour and improve our services. These tools may collect anonymised or pseudonymised information.

7. When & With Whom We Share Your Data

We do not sell your personal data.

We may share your information only in the following cases:

Trainers, mentors, and support team

To help deliver classes, resolve doubts, review assignments, or guide your learning.

Technology and service partners

For hosting, email delivery, analytics, payment processing, communication tools, etc.

These partners are expected to use the data only to provide services to us.

Legal, safety, or compliance reasons

• If required by law, court order, or government authority
• To detect or prevent fraud, misuse, or security threats

Business transitions (in future)

If Trust2Switch is converted into a formal company, merged, acquired, or restructured, your data may be transferred to the new entity, subject to similar privacy protections.

We may also use aggregated or anonymised data (that does not identify you personally) for analytics, research, and business reports.

8. How We Protect Your Data

We use reasonable technical and organisational measures to safeguard your information, such as:

• Encrypted connections (SSL) on our website wherever possible
• Secure handling of login credentials
• Restricted access to personal data within our team
• Use of reputed third-party tools and gateways

However, no method of transmission or storage over the internet is completely risk-free. You share and use information at your own risk.

9. Your Rights & Choices

Depending on your country and local law, you may have the following rights:

• Access – Ask what data we hold about you
• Correction – Ask us to correct inaccurate or incomplete information
• Deletion – Request deletion of your data or account (subject to legal limits)
• Restriction – Request limited use of your data in certain cases
• Opt-out – Unsubscribe from promotional emails, messages, or marketing

You can:

• Unsubscribe from marketing emails via the "unsubscribe" link (where available)
• Contact us via email for any privacy-related request

We may need to verify your identity before acting on certain requests.

10. Children's Data

Our services are primarily intended for adults and working professionals.

We do not knowingly collect personal data from children under 16 years of age.

If you believe a child has provided their data to us without guardian consent, please contact us. We will delete such information after verification.

11. Users Outside India

Our systems and key service providers may be located in India and possibly other countries.

By using our website or services from outside India, you agree that your data may be transferred to, stored, and processed in India or other jurisdictions, where data protection laws may differ from those in your country.

We will always take reasonable steps to keep your data secure, irrespective of where it is processed.

12. Links to Other Websites

Our website may contain links to third-party websites or platforms (for example: YouTube, LinkedIn, other tools).

We are not responsible for the privacy practices or content of those external sites.

We recommend you review the privacy policies of every site you visit through our links.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time as we grow and add new features or services.

• The "Last updated" date at the top will show the latest version.
• Significant changes may be notified through website notice, email, or other suitable means.
• Your continued use of our website or services after changes means you accept the updated policy.

14. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can reach us at:

(You can later replace this with a dedicated privacy or grievance officer email once your business is formally registered.)